What happens to mail once it has gone beyond the letterbox? Young adults and busy young mums are among the people who tell us how they feel about mail, how they consume it and how it organises their lives in these short films from Quadrangle.

• 
  Mail in the 21st Century – overview
  

  How do people respond to their post? We find out how it has the power to surprise them, how it offers a very personal service and how it plays an important part in their daily life.

• 
  Mail in the 21st Century – mail consumers notice
  

  What makes people remember post? Consumers tell us about the types of mail that make a lasting impression, whether it's colourful envelopes, friendly language or a piece of post that's personalised.

• 
  Mail in the 21st Century – busy mums
  

  Mail helps busy mums break up their day. Here, they talk about what makes them respond to mail, how it helps them organise their time and how it can influence their buying decisions.

• 
  Mail in the 21st Century – how mail acquires customers
  

  Post can help people to find a good deal on products and services – whether they're new or existing customers – and help to develop a lasting relationship with a brand.

• 
  Mail in the 21st Century – developing relationships
  

  Mail from companies makes customers feel valued and helps build lasting brand relationships, particularly if it offers extras such as coupons or free gifts, as the consumers in this film illustrate.

• 
  Mail in the 21st Century – how mail organises people
  

  Whether it's letters from the bank, party invites or plain old bills, mail has a long shelf life in the home and reminds people to do the important things in their daily life.

• 
  Mail in the 21st Century – young adults
  

  Discover more about what makes under-mailed young adults and tech-savvy teens respond to direct mail – and what prompts them to buy from their favourite brands and engage with new ones.

• 
  Mail in the 21st Century – how mail is consumed
  

  People put their post in all sorts of places. We reveal how mail has a lasting impact as it travels around the home, whether it's acting as a reminder or providing a few minutes of relaxation time.

• 
  Mail in the 21st Century – how mail complements online
  

  The email generation still loves to get post and consumers of all ages share how a piece of mail often prompts them to go online or shop in high street stores, as well as keep track of their finances.